Privacy Policy

Last updated: 25 February 2026

This policy is issued by ETONDALE 2017 SRL (vividsenses.ro). We respect your privacy and are committed to protecting our customers’ personal data in accordance with Regulation (EU) 2016/679 (GDPR).

1. Personal information we collect

We collect the information necessary to provide you with a safe and personalised shopping experience:

Identification and contact details: First name, last name, billing address, shipping address, phone number, and email address.

Payment information: Credit/debit card details are processed securely through Shopify Payments (Stripe). Vivid Senses does not store your full card details on its own servers.

Technical and browsing data: IP address, browser type, and information about how you interact with our website (through cookies).

1. Purpose of data processing

We use your data exclusively for:

Performance of the contract: Processing orders, confirming payment, invoicing, and delivering products.

Customer support: Handling enquiries, returns, or complaints.

Marketing: Sending updates about Locherber Milano collections (only if you have explicitly subscribed to our newsletter).

Security: Preventing attempted fraud and securing transactions.

1. Sharing data with third parties

To deliver your products, we share the minimum necessary information with our partners:

Shopify Inc.: The platform through which we operate our store.

Courier services (DPD / Fan Courier / Cargus): For shipping parcels.

Payment processors: Shopify Payments / Apple Pay / Google Pay.

Public authorities: Only where there is a legal obligation (e.g., tax reporting).

Dante AI: Our store uses the Dante AI chat service (dante-ai.com) for customer support. Conversations may be processed on Dante AI’s servers.

1. Your rights (GDPR)

Under European legislation, you have:

The right of access and rectification: You may request a copy of the data we hold about you or ask for it to be corrected.

The right to erasure (“the right to be forgotten”): You may request the deletion of your data, except for data we are legally required to retain (e.g., tax invoices).

The right to object: You may unsubscribe from marketing communications at any time using the “Unsubscribe” button.

Data deletion: You may request the deletion of your data by accessing the “GDPR Request” form.

1. Security and Retention

Data is retained for as long as necessary to fulfil its purposes (e.g., 10 years for financial and accounting documents, in accordance with Romanian law). We use secure transfer protocols (SSL) for all store pages.

1. Contact

For any enquiries regarding your data, you can contact us directly:

Email: store@vividsenses.ro

Address: 15 Victor Eftimiu Street, Arad, AR, 310224, Romania